## Refund & Grievance Redressal Policy
Effective From: \[Insert Date]
Jurisdiction: Delhi, India
### 1. Purpose
At Obsidian Group of Consulting and Counseling (OGCC), we are committed to delivering high-quality consulting and counseling services. This policy outlines our approach to refunds, grievance redressal, and legal jurisdiction to ensure transparency and fairness in our client relationships.
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### 2. Refund Policy
#### 2.1 Eligibility for Refund
Clients are eligible for a refund under the following conditions:
* A formal written complaint is raised within 48 hours of the service/session.
* OGCC’s internal review determines the complaint to be valid and reasonable.
#### 2.2 Refund Options
Once a complaint is validated:
* 50% refund of the service amount will be provided, or
* A full retrial of the same service will be offered at no extra cost.
Only one of the two options will be available per case, based on mutual discussion and OGCC’s discretion.
#### 2.3 Non-Refundable Cases
Refunds will not be issued if:
* The client fails to attend a booked session without giving a 12-hour prior notice.
* The complaint is raised after 48 hours of service delivery.
* The issue occurred due to client-side factors such as incorrect information, technical issues, or lack of cooperation.
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### 3. Grievance Redressal
#### 3.1 How to Raise a Grievance
Clients can raise a complaint through the following channels:
* Email: \[Insert OGCC support email]
* WhatsApp: \[Insert WhatsApp number]
* Contact Form: \[Insert link if applicable]
#### 3.2 Timeline for Response
* Complaints will be acknowledged within 2 business days.
* A resolution or proposed action will be provided within 7 business days from acknowledgment.
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### 4. Escalation
If not satisfied with the resolution, the complaint can be escalated to the OGCC Grievance Officer:
Grievance Officer Contact:
Name: \[Insert Name]
Email: \[Insert Email]
Phone: \[Insert Contact Number]
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### 5. Legal Jurisdiction
All disputes, legal claims, or issues arising from the services provided by OGCC shall be:
* Governed under Indian law, including the Indian Contract Act, 1872, and the Consumer Protection Act, 2019.
* Exclusively subject to the courts of Delhi, India.
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### 6. Policy Updates
OGCC reserves the right to modify this policy at any time without prior notice. Updates will be posted on the website and will be applicable immediately upon publication.
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### 7. Client Acknowledgment
By availing services from OGCC, the client acknowledges and agrees to abide by the terms outlined in this Refund & Grievance Redressal Policy.
